Summary
7-day refund if the license has not been activated. Because our products are digital and a license key unlocks the Software immediately, a refund is available within seven (7) days of purchase provided the key has not been activated. Once a key is activated the sale is final.
Course purchases are non-refundable unless the course is damaged or inaccessible; see section 6.
This policy is part of our Terms of Service and applies to purchases made through Whop at steelysys.com.
1. The 7-day window
You may request a full refund within seven (7) days of your purchase date if you have not activated your license key. Refunds are issued to the original payment method through Whop and typically appear within 5–10 business days, depending on your bank. This window and the activation rule apply to software licenses; the Masterclass has its own terms in section 6.
2. Why activated licenses are final
Activation unlocks the full Software on your machine and cannot be undone from our side. For that reason an activated license is not refundable.
If something is not working, contact us before requesting a refund — most problems are installation or data-feed configuration and are resolved quickly. Every product page lists its requirements, and we recommend confirming that your NinjaTrader 8 setup meets them before you activate.
3. How to request a refund
- Email [email protected] from the address you used at checkout.
- Include your order number and the product name.
- Confirm that the license key has not been activated.
We aim to acknowledge every request within one business day.
4. Bundles, suites & launch bonuses
Bundles are refunded as a whole, not per component: if any license in a bundle has been activated, the bundle is treated as activated. Launch-window bonuses — setup sessions, template packs, included briefs — have no separate cash value and are not refundable on their own. If a bundle is refunded, any unredeemed bonus attached to it is withdrawn.
5. Decision Intelligence Briefs
DI Briefs are free with email signup through December 31, 2026, so there is nothing to refund during that period. From January 1, 2027 the paid plan bills monthly or annually through Whop. You may cancel at any time; cancellation stops future billing and access continues to the end of the paid period. Partial periods are not refunded.
6. Courses, sessions & custom work
Course purchases are non-refundable unless the course is damaged or inaccessible, meaning a technical problem with the course prevents access to or use of the purchased content. Report the problem through Whop or email [email protected]. Refunds required by law or Whop’s policies still apply. Course access ends when a purchase is refunded.
The 7-day window and the license-activation condition in sections 1 to 3 apply to software only, not to the course. Course access is delivered through the purchaser’s Whop account for 365 days from purchase, with no automatic renewal. Course support: [email protected]; we aim to reply within two business days.
Live sessions and custom NinjaTrader development are booked and scheduled individually. A session may be rescheduled with at least 24 hours’ notice. Custom development is quoted separately and its terms are set out in the quote.
7. Chargebacks
If you have a problem, contact us first — we would rather fix it or refund it than dispute it. A chargeback filed without contacting us may result in the license being revoked and future purchases being declined.
8. Contact
Steely Systems, LLC
500 N Grant St, Ste R
Denver, CO 80203, USA
Email: [email protected]